Goal: Build loyalty and repeat business with excellent service and communication
- Easily accessible record of every conversation with your customers
- Keep customers informed throughout the repair process without relying on them answering the phone
- Remember customer preferences and vehicle history, and have that available whenever you communicate with them
- Text message and email customers, and send them electronic quotes and invoices, without giving your private contact details away
- Check in with customers a few days after they collect their vehicle to make sure they are happy